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What is IVR (Interactive Voice Response)?

Abstract

Interactive Voice Response (IVR) is an automated telephony system for callers using voice and touch-tones (DTMF). Also known as a phone tree.

Citation

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1

Publication Details

URL

https://www.twilio.com/docs/glossary/what-is-ivr?utm_source=docs&utm_medium=social&utm_campaign=guides_tags

Access Date

30 July 2020

What is IVR (Interactive Voice Response)?