Big data, big insights? Advancing service innovation and design with machine learning

Resource type
Journal Article
Authors/contributors
Title
Big data, big insights? Advancing service innovation and design with machine learning
Publication
Journal of Service Research
Volume
21
Issue
1
Pages
17–39
Date
2017
Language
en
Citation
Antons, D., & Breidbach, C. (2017). Big data, big insights? Advancing service innovation and design with machine learning. Journal of Service Research, 21(1), 17–39. https://doi.org/10.1177/1094670517738373