"You give a little of yourself": family support for children's use of an IVR literacy system

Resource type
Conference Paper
Authors/contributors
Title
"You give a little of yourself": family support for children's use of an IVR literacy system
Abstract
Low levels of childhood literacy in global contexts may be mitigated by educational technologies, however, these technologies often rely on parents of sufficient literacy to effectively support their children. Given low levels of adult literacy in many low-resource contexts, we investigate the nature of low-literate adult support for children's use of a literacy technology designed to foster early literacy precursors. We deployed an interactive voice response (IVR) system with 38 families in a rural village in Côte d'Ivoire using the IVR for 5 weeks in their homes. Using call log data and grounded theory analyses of IVR observations and interviews, we find evidence that families leverage complex support networks where family members support children's use of the IVR in different ways, via a collective network of intermediaries. These results suggest opportunities to scaffold low-literate family supporters for educational technologies.
Date
July 3, 2019
Proceedings Title
Proceedings of the 2nd ACM SIGCAS Conference on Computing and Sustainable Societies
Place
New York, NY, USA
Publisher
Association for Computing Machinery
Pages
86–98
Series
COMPASS '19
ISBN
978-1-4503-6714-1
Short Title
"You give a little of yourself"
Accessed
2022-11-15
Library Catalogue
ACM Digital Library
Citation
Madaio, M. A., Kamath, V., Yarzebinski, E., Zasacky, S., Tanoh, F., Hannon-Cropp, J., Cassell, J., Jasinska, K., & Ogan, A. (2019). “You give a little of yourself”: family support for children’s use of an IVR literacy system. Proceedings of the 2nd ACM SIGCAS Conference on Computing and Sustainable Societies, 86–98. https://doi.org/10.1145/3314344.3332504